Actual Hello customer claim examples. Coverage, eligibility, claim amounts, limits and exclusions vary by contract. See applicable product agreement for complete terms and conditions.
Our Protection Options
Explore our protection options and find the coverage that fits your needs and your lifestyle.
VEHICLE SERVICE
CONTRACT
Helps protect against covered mechanical and electrical repair costs after your factory warranty.
Best for:
Drivers who want added protection from unexpected repair expenses.
Ask Your Client Advisor
GAP
PROTECTION
Helps cover the eligible difference between your insurance settlement and what you still owe after a total loss.
Vehicle protection products are optional. Coverage, eligibility, benefits, limitations and exclusions vary by product and contract. See the applicable product agreement for complete terms and conditions.
Protection Plan FAQs
Common questions about Hello Protection and how our protection products work.
Are protection products required when I buy a vehicle? +
No. Vehicle protection products are optional and are not required to purchase or finance a vehicle.
Can I choose more than one type of protection? +
Yes. Different products are designed to protect against different ownership expenses. Eligible protection products may be combined depending on your vehicle and transaction.
Can protection products be included in my financing? +
In many cases, eligible protection products can be included in the amount financed, subject to lender approval and the terms of your vehicle purchase.
What does a Vehicle Service Contract cover? +
A Vehicle Service Contract can help cover eligible mechanical and electrical repairs based on the specific contract selected. Coverage, terms, limits and exclusions vary by plan.
What is GAP Protection? +
If your vehicle is declared a total loss, GAP may help cover the eligible difference between your primary insurance settlement and the remaining covered balance on your finance agreement.
Can I cancel a protection plan? +
Cancellation terms vary by product and contract. Your protection agreement will explain any applicable cancellation requirements, fees and refund calculations.
Where can I have a covered repair completed? +
Repair requirements vary by protection product. Your contract will explain where eligible repairs or services may be completed.
What if I already have Hello Protection and need help with a claim? +
Contact your Hello dealership and our team can help point you in the right direction for questions about your coverage or the claims process.
Vehicle protection products are optional. Coverage, eligibility, benefits, limitations, exclusions, cancellation provisions and availability vary by product and contract. Please review the applicable agreement for complete terms and conditions.